When you place your order, it will take 0 to 2 business days for our team to confirm your order. If there is any error with your order, we'll contact you and if you have a change of mind, you can contact us to make adjustments or get a refund.

Once we confirm your order, we will ship your order. And you will be able to track your order the whole way as you will receive an email confirmation with all the details.

If anything goes wrong with your shipment, we will cover any lost or damaged products during shipping.

Please email us at contact@pugglepet.com with any questions you may have.